Can not print from Mac laptop A3 or A3+ documents on IX6800 printer!

[Tom6411076]

Every time I am trying to print an A3+ document either through Illustrator or Photoshop the printer spits the paper right back out without printing. The latest driver has been installed mac-ix6800-1_7-mcd. The right document size has been specified in the application, the printer and the correct page setup have been selected.  I am at a loss, need help! Thanks.

For your info, I am running macOS Mojave version 10.14.6. Letter size and envelope formats print without a problem. Apart from the adobe applications, I am also printing documents through MS Word, no problem with letter-size files, everything prints just fine.

[Danny]

Hi, Tom6411076!

So that the Community can help you better, we need to know exactly which version of macOS your computer is running along with whether this problem is occuring with any applications other than the ones you mentioned. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[jrhoffman75]

When you added the printer to the computer in System Preferences->Printers & Scanners did you add the AirPrint version or the IJ Series version?

[Tom6411076]

Hi John,

thanks for the reply!

I added the Air Print version.

Tom

[jrhoffman75]

Hi Tom.

I'm almost certain that is your problem.

Go back and select "+" to add and wait for the IJ Series version to appear. It could take several minutes.

[Tom6411076]

You are awesome, it works!

Thanks so much!

Best,

Tom