01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
07-10-2014 02:42 PM
07-10-2014 06:43 PM
07-14-2014 10:14 AM
Hmm...if you use certain words they don't like, Canon (and most forum hosts) have a program that seeks out those words/terms and deletes the email. Words like l*a*w*S*u^i^t are among those. I've had it happen to me,a nd I should know better as I helped my company determine which words to monitor on a forum.
07-14-2014 11:29 AM
07-14-2014 11:47 AM
07-10-2014 07:05 PM
07-10-2014 07:35 PM
Print heads as consumables would be OK with me if that solved the problem,but it doesn't. The problem is programmed in the electronic wizardry in the printhead carrier [this is unaccessable]. If Canon has gone down this path of creating obsolescence at a pre-determined time then don't think other manufacturers of consumers goods are not in the game. Why are the ink cartridges continually changed in shape yet carry the same ink as previous models? An increase in wastage is all profits to someone. If I had 2 Canon printers and one died, I would tranfer the ink from the dead cartridges to the living ones. When my 'free' HP multifunction dies, I will buy a standalone scanner that does all the fancy work that I need, and use a printer that I expect to die within 2 years.....perhaps use the Canon case as my bargaining point or buy a 5 year guarantee.....or have it fall off the desk and claim on house insurance!! The world we live in requires us to produce goods that are shoddy and have a short life so that the 7 billion people on this earth can get a job, however meaningless, manufacturing more.Unfortunately this chews up the finite material resources on the earth, plus power, to make them. This Canon problem, when exposesed, will point to a bigger problem of too many people, too few jobs, too few paying investments etc etc.
07-11-2014 05:18 AM
Because greedy ppl destroyed their own system being too greedy. There is no limit to a single one greed. Trouble is we are sinking with the boat, and it is ALREADY sinking, and for years and years.
“The world has enough for everyone's need, but not enough for anyone's greed.”
Mahatma Gandhi
PS : "Working job" is a dead concept since the 80's, when stock exchange market won over investments and salaries.
And most of us are paying this error everyday since. Everything else are just excuses to maintain this system.
09-25-2015 04:04 PM
Canon was hit with a Class Action Lawsuit stemming from this Error that applied to at least 35 of their Printer Models.
They made a settlement and created a special website which explains the settlement and indicates the applicable Models. There is also a link to a claim form.
Here's the link to the website:
http://www.canoninkjetprintersettlement.com
I just sent my claim in.
GOOD LUCK!
09-26-2015 04:20 AM
It sounds like a limited success. I say limited because Canon refuse to admit any liability, and the amount of compensation doesn't come near to covering all the "new print heads" people have bought that didn't cure the fault. The whole situation still stinks and has lost Canon hundreds, maybe thousands of customers.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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