Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[GuyNamedJoe]

GOOD GRIEF!!! It takes far less time to get the form and process the claim than it does to write all these bombastic posts!  Do the mature thing: TAKE ACTION! I'M PUTTING THIS ON HERE FOR THE LAST TIME:

Seeking Relief
To be eligible to obtain the relief described above, you must submit a completed Claim Form, with supporting documentation, on or before December 7, 2015. Claim Forms can be found at www.CanonInkjetPrinterSettlement.com, and can be submitted via that website, or by mail, facsimile or electronic mail. You can also obtain one by calling the Claims Administrator at 1-888-256-5633.

[jfs85635]

I tried all the recommended "fixes" but nothing worked. Just bought new ink cartridges a week before it quit! Went out and bought an HP. You can bet I will let people know of my experience it Canon doesn't make this right.

[MindintoMatter]

MG5220 and just got the U052 error. Printer was working great changed all the ink. Followed all the steps to try and fix and now printer is useless.

[dyanne]

I just got the same U052 Erro messge on my MG5220 Canon Printer. This really sucks

[Fromjim]

I believe that all the good honest people here simply seek the truth, Canon, a huge modern company with great wealth and expertise has to know the reason for U052 error message and they want and deserve to know the reason.  Not only that, they deserve a fix that can get these wonderful printers working again.  So once again I ask Canon to do the right thing, Please give the good and honest people access to a fix that will not only give us faith in Canon but give us the fine printer we paid for.

God bless

Jim

[Towboatman]

I got the Dreaded U052 error last month, after owning my MG 5320 printer a year and 1 month. I did not use it often only went through 3 sets of ink . I loved the printer but this is just wrong. Is there anyway to fix this without ordering a new printer head as they are almost as expensive as the printer was.

[Towboatman]

After reading over other post i guess i must buy a new printer, well Canon next time it will not be a Canon and i will not purchase another Canon product ever, and will inform family, friends, fellow workers and anyone i see looking at these printers when i am in the store my experience with them.

[jfs85635]

I filed the form but would still like to know if and when a fix might become available. I too have ink to sell if I can't use it! Be understanding of those who are new to the community and are having this problem. It took me a while to locate this thread and then figure out how to find the most current message. I wonder if Canon sent out information to registered users who pruchased one of the affected printers? If not that should have been one of the settlement requirements.

[GuyNamedJoe]

You can take a gamble and purchase a new print head from Canon with the settlement $$$ you get. The price is about $50.00.

The catch is that Tech Support does NOT guarantee that the replacement will fix it. There are some Youtube instruction videos on cleaning out the old Print Head. But that's no guarantee either.

[Towboatman]

I no longer have sales receipt for the claim form, which sucks not sure how else i can prove i bought a mg 5320 at wal mart, can not recall if i filled out warranty or not. Such a shame. Canon i am disapointed