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Black not printing

kingnaser
Apprentice

Hi

 

I have pixima 6540 not printing black, tried every thing no use. I just purchased pixma g2400, new printer same issue no black. why? how can I fix. I tried printing from different PC's on same printers, no black

 

> Please help. I m very frustrated

1 REPLY 1

Sonya1
Product Expert
Product Expert

Hi kingnaser,

 

Your post is not clear.  Could you confirm your printer model numbers, might you have an imageCLASS MF6540 and a PIXMA MG2420?  The model numbers should be near the display or on the front of the printers.  Keep in mind that the imageCLASS is a laser printer and uses a toner cartridge while the PIXMA is an inkjet printer and uses two ink cartridges (one black and one color).

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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