Hi rinconreggie,
To try and resolve the issue, please remove and reseat the ink tanks and print head in the unit by following the steps shown here. Once this has been done, please perform a print head alignment on the unit by following the steps shown here. Next, please perform at least one cleaning and two deep cleanings on the unit by following the steps located here.
Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
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