Black Ink not printing on Canon MX860

[lewismando]

I need urgent help!!

So all the other inks are working just fine, except the black ink isnt printing at all.

I've run a deep cleaning twice now, and nothing. The row on the test print page in which the black ink is supposed to be on appears blank. I've switched out the black in cartridge with another one and nothing changes.

Let me know if I should provide more info, I really need to get this fixed soon.

[Crista]

Hi lewismando! 

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The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

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We hope this helps! 

[Michael]

Hello.

If the issue persists after cleanings have been done, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.