12-03-2020 04:46 PM
I have a PIXMA MG7720. I've used it since 6/17, with no problems. I'm not a heavy printer user
The other day, out of the blue, I get Support code 1256, and it tells me to open the paper output tray. When I do this, it says "an error has occurred", and that comes under Support Code 6000. I can not proceed/print.
I've tried and tried to get help of some sort from Canon to try and understand how to go further, without any success. To say I am frustrated (and disgusted) with Canon support would be an understatement!
Can anyone here help me get whatever cleared? Thanks. DennisM
12-03-2020 06:31 PM
I don't have your printer, and this advice is sort of like "reboot the computer", but sometimes a glitch generates a spurious code. Sometimes removing power from the device and pressing the on button drains any residual power and clears the error.
It's a quick try that may or may not work.
12-03-2020 07:57 PM - edited 12-03-2020 08:01 PM
Thanks John,
I hadn't tried that, didn't work, Oh well!
I have deleted all the rresident software on my laptop, then re-loaded it from Canon to be sure it was up to date.....no change. :<(.
This probably belongs in the Multifunction section, so if a moderator wants to move it - please do.. Dennis
12-03-2020 08:32 PM
Just incase you didn't try this:
Canon Knowledge Base - Support Code 6000
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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