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B200 Error - what is the next step


I have a Canon MG5220 that has an B200 error.  It instructs me to contact service.  

I did try to reset the printer and it had no affect.  Are there  any other troubleshooting steps?  If not, what  is the  process for having Canon fix this?


Product Expert
Product Expert

Hi Joliet_tech.


The B200 error is an error which indicates that your PIXMA MG5220 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30 PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.



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