Another computer is using the printer.

[taurocen]

I'm about done with your PIXMA MG5520. get your code monkeys looking for the bug. I need a permanent fix. I didnt pay for a printer for it to work SOMETIMES. And then i have to uninstall it and re-install it every time I turn it on.

[Tara_N]

Hello taurocen!

Welcome to the Canon Forums! The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please feel free to CONTACT US either by phone during business hours or email 24 hours a day!

[Michael]

Hello.

So we can try to assist, please tell us what version of Windows or Mac OSX is on your computer.  Also, tell us if the printer is being used wirelessly or with a direct USB connection.

If immediate assistance is needed, find more help at Contact Us.

[director59]

we are using win 7, 8.1 and 10 on 6 different computers plus an ipad and android phones. it is on a 2,4g WiFi connection with an assigned ip. sometimes turning the printer off and onwill solve th problem, but we need a fix.

thanks

[Patrick]

Hi director59, Please turn off of your devices and computers off. Then only turn one one and attempt to print. Do you get the error? If not, please continue to turn each one on, one by one. Which device, when turned on, causes the error?

[director59]

i still get the error even if there are no other computers on.