After my computer updated to windows 10, I have not been able to scan with my MG3222. Why?

[debbie123]

same here, cant get the scanner to work.

[Ramona]

Hi Danny2 and Debbie123,

We recommend reinstalling the printer using the latest drivers from the Canon USA website to resolve the scanning issue.  Please click here to go to the Drivers and Downloads page for the PIXMA MG3222.  Once on the page, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", please locate the "MP DRIVERS" file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

3. Once you have downloaded the file, please temporarily disable any antivirus or firewall software that is on your computer and then double-click on the downloaded file and follow the prompts to reinstall the printer and related software on your computer. The reason we have you temporarily disable the protection software is because sometimes it prevents the printer from being detected and installed successfully. Once the printer is installed successfully, the protection software can be re-enabled.

Should you still experience difficulty scanning after reinstalling the drivers, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  A Canon technical support representative will be happy to help.  There is no charge for this call.