12-30-2013 10:18 AM
Sorry for the double post - I notice my original post was in the wrong forum.
I have some paper jammed in the automatic document feeder on my MF4890dw. I followed the steps in the support dicument (http://kbsupport.cusa.canon.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=64055) but the paper ripped at step 6 ( the paper is very thin). I have little bits of ripped and crumpled paper stuck in the feeder and I cannot get it out by pulling. I think the feeder needs to be disassembled so I can pick those bits of paper out. Do you think that's true? Are there instructions somewhere that i can access that describes how to properly disassemble the ADF so I can take the paper bits out? Does the service manual (which I've found for purchase online) describe it? Thanks in advance, David.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.