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problem with DPP after update to MacOS Mojave

Helene
Contributor

I recently updated to MacOS Mojave and encountered a very strange problem in DPP4. I cannot throw images into the trash anymore. I did give the DPP4 application permission to control my computer in the privacy and security settings. I updated DPP to version 4.9.20, but it did not make a difference. All the other features seem to work. Has anybody any idea how to solve this peculiar problem in the software?

23 REPLIES 23

After assisting a friend to upgrade his Apple Mac to Mojave 10.14.XX he encountered the same problem of not being able to reject files to the recycle bin. 
Without having to add DPP4 to the full disk access as you suggested, but by simply checking the box under, System Preferences / privacy / Automation has corrected the problem. 
Kudos to you for finding the answer and for taking the time to share it with the Canon community. 
Many thanks,
John.

 

Thank you for posting this info

Blueberry_Lover
Enthusiast

I encountered a similar problem. It seems that DPP4 doesn'tnecessarily prompt the user for the appropriate user permission in Mojave. Do this manually, access System Preferences -> Security & Privacy -> Privacy Tab -> Automation to ensure that the Finder box is checked beneath DPP4 (see screenshot below).

 

- David 

 

 

Security & Privacy/Privacy Tab/Automation Settings

TerryGrey
Apprentice

The Canon universal uninstaller is located at:

/Library/Application Support/Canon_Inc_IC/UniversalInstaller/Uninstall/Uninstaller/UniversalUninstaller.app

Select the software you want to remove and click "Remove".

99eb71963cbf4d4782d055872aa590b3.png

If you cannot find the Canon UniversalInstaller, use an alternative way like mentioned here.

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