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image transfer difficulty from 5D MarkIV to mac pro monterey OS 12.6 version

navybluebuff
Apprentice

Hi, i have a EOS 5D MarkIV and a new mac pro Monterey OS12.6 version. I had not used my camera in about 2 years and have to use it for work. I discovered that my images will not automatically transfer over to Photos on my laptop as it did with my previous laptop.
I have downloaded and installed the eos utility 3 software and tried multiple times turning on etc. as instructed after connecting with my laptop. the eos 3 icon will not offer me the download and transfer option.

I'm crunched for time. Can i use a

Please advise. Thank you!

2 REPLIES 2

Stephen
Moderator
Moderator

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature, click HERE to visit your My Canon Account to discover your personalized support options.

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jrhoffman75
Legend

You may need to run the software using Rosetta.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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