cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

image.canon movie upload and silent failures

jw48165
Apprentice

Hi,

 

I'm new to using image.canon.  With an EOS R, can anyone tell me why it says "This movie cannot be sent" when I try to upload a 10 minute movie?  It's only 4.0GB, and I have zero other files on image.canon, but  it immediately fails when It ry to upload, with NO REASON STATED.  Sloppy annoying coding to not throw a useful error in this day and age.  Further, if I say to "upload all on card", the dumb thing uploads all the stills, and SILENTLY fails to upload the movie.  So far, the service is a facepalm because of this.  It's worthless if I can't rely on it 100%.  I thought if I gave it a couple of years they would have gotten the bugs out.  Any insights would be greatly appreciated!

 

Thanks!

 

Jeremy

2 REPLIES 2

Nick2020
Product Expert
Product Expert

Hi Jeremy,

 

Thanks for checking in with us.

 

The first thing I would check is if you can playback the video on camera and on your computer. If not, then that suggests the file itself is corrupted.

 

If you are able to playback the video, then try to upload it to the image.canon site directly from your computer.

The movie file is fine, I've played it back, and I've manually uploaded to google photos and to my NAS.  It's FHD clip 4.08GB in size.  I recorded a shorter test videos on the same settings, and that uploads fine.  I've been using this for the last month for smaller clips, and it looks like it happened one other time, silently without error when I did "upload all on card".  I'm just going to abandon using it.  Whether it's a bug or file size limitation, silently failing without telling me makes the image.canon service instantly unreliable and therefore unusable.  It's quite shocking actually.  Services like Google Photos or Onedrive for Android send up big failure messages when they fail to upload one of a group of files.  I repeated the "upload all on card" a 2nd time just to make sure it throws zero errors and just leaves off the movie file - yes, sadly it's completely silent.  Also, the website is remarkably weak, literally providing ZERO guidance as to the supported formats, size limitations, etc. etc.  With a 10G total size limitation, it makes the service pretty useless as well.  It's nonsense that there isn't a way to increase that.  Anyway, I'm venting because Camera vendors can't seem to understand this is critical functionality.  This was my last try - I will now exclusively use my phone for video unless it is low light, which for me is rare.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.