Greetings ameridan,
Let's check to see if you are able to set up the image.canon service through the mobile app. You may click on the following link to view steps on how to connect your camera.
https://image.canon/st/en/get-connected.html?model=32C3
The link will also provide steps on how to connect the camera to the image.canon service using the image.canon website. It is not necessary to install any software application onto your computer.
In case you are still experiencing issues, then please reach out to our phone support team at 1-800-652-2666, Monday through Friday between 9:00 am to 6:00 pm ET.
