04-01-2023 04:05 PM - last edited on 04-01-2023 04:13 PM by Danny
I am trying to connect my new R7 to my desktop computer via wireless. It goes OK to the point where I start the eos utility 2.0. Nothing happens. So I downloaded eos utility 3.0 but it does not appear in my apps. The readme file is there but no the utility. Any ideas?
04-01-2023 04:14 PM
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04-01-2023 04:24 PM
My desktop computer is running Windows 11.
04-01-2023 04:38 PM
First and foremost, go into your camera menus and make sure wireless communications are disabled. This is necessary to allow the camera to use the USB port.
You’re dealing with a couple of quirks that have been around for years. I’m not sure what behavior to expect with Windows 11, but it sounds similar to behavior that has been around since Windows 7. You should be using EOS Utility 3 with the R7.
For whatever reason, the Installer does not create a shortcut to EOS Utility 3 in your start menu. However, when you connect the camera using a USB data cable, you would usually see the EOS Utility for connecting to the camera via Wi-Fi. If noting happens, then you have an installation issue, a bad cable, or a USB port issue.
I’m not sure why the EOS Utility Launcher Service defaults to Wi-Fi, but it does. This window needs to be closed for a USB connection to be established.
Next, open Windows Explorer. Navigate to your “Programs” folder on your hard drive. Look in the Canon folder for the “EOS Utility 3.exe” application and start it manually. This step needs to be performed only once.
If Windows ever prompts you as to what it should do when it reports that it has detected a camera has been connected to a USB port, select “Take No Action.”
04-01-2023 05:22 PM
Thank you so much for your informative reply. I found eos utility 3 in the program files and launched it but it still will not connect to my R7. I turned off wi-fi. I have tried 2 different usb cables. I have now spent all afternoon trying to get this lousy software to work. Canon makes great cameras but its software is the worst I have ever seen anywhere in any application. They must employ people to make it non-intuitive and buggy and hard to use.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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