cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Webcam Utility does not work with me Microsoft Teams for Apple silicon

rbazzle
Apprentice

The Microsoft teams download page still allows you to install an Intel version of Microsoft teams and it works with Canon Webcam Utility. However once the app updates and becomes Microsoft teams for Apple silicon, Webcam Utility no longer works. This is similar to the problem seeing with Zoom. The EOS Webcam does not show up as an option. However if you install an older Intel version it works just fine.

3 REPLIES 3

Danny
Moderator
Moderator

Hi, rbazzle!

So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

I am currently running macOS Monterey v12.5  
But more importantly, I am on an M1 MacBook Pro. So the Apps that have issues with Webcam utility are the apps running on apple silicon and not Intel versions. In fact, older versions that I install work fine because they are Intel versions. Once they update (which they try to do automatically) then it stops working.

Greetings rbazzle,

Thank you for providing us with the operating system that is installed on your MacBook Pro. At this time, the EOS Webcam Utility has been designed to function on computers running with Intel processors. A version for Apple's M1 chip is not yet available. We recommend to occasionally check the software download page to see when updates do become available. I do apologize for the inconvenience.

Announcements
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!