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Unable to install DPP4 on iMac.

InstaMarv
Apprentice

I can't get past basic download steps (below) installing an updated version of DPP... ver. 4.3.31 ?

Clicking/dbl-clicking that DPP4.3.31 drive does extract files... but to where I don't know because when I check the finder, there are no new files added anywhere and nothing opens.

I
've tried the download three times now... is this something stupidly obvious?

Thanks for any help.

Screen Shot 2016-01-01 at 8.44.29 PM.png

1 ACCEPTED SOLUTION

I created a new user account on my iMac and was able to get the install done. Thank you for your help!

View solution in original post

6 REPLIES 6

jrhoffman75
Legend
Legend

In Finder:

 

Applications -> Canon Utilities -> Digital Photo Professional 4

 

Should be there.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Thanks John but it's still 4.3.0.0 there...

I never had this happen, so I am just throwing suggestions.

 

DO you perhaps have two user accounts?

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

I appreciate any help you're throwing out, John! No other user accounts set up on my iMac... this is just so strange.

You could try this to remove all traces of DPP.

 

1. delete DPP 4 by dragging folder to trash

 

2. delete these files:

 

Users (you) Library/Preferences/com.canon.Digital Photo Professional.plist

Users (you) Library/Preferences/com.canon.Digital Photo Professional Batch.plist

 

Then try to reinstall again.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

I created a new user account on my iMac and was able to get the install done. Thank you for your help!

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