Unable to install DPP4 on iMac.

[InstaMarv]

I can't get past basic download steps (below) installing an updated version of DPP... ver. 4.3.31 ?

Clicking/dbl-clicking that DPP4.3.31 drive does extract files... but to where I don't know because when I check the finder, there are no new files added anywhere and nothing opens.

I've tried the download three times now... is this something stupidly obvious?
Thanks for any help.

[jrhoffman75]

In Finder:

Applications -> Canon Utilities -> Digital Photo Professional 4

Should be there.

[InstaMarv]

Thanks John but it's still 4.3.0.0 there...

[jrhoffman75]

I never had this happen, so I am just throwing suggestions.

DO you perhaps have two user accounts?

[InstaMarv]

I appreciate any help you're throwing out, John! No other user accounts set up on my iMac... this is just so strange.

[jrhoffman75]

You could try this to remove all traces of DPP.

1. delete DPP 4 by dragging folder to trash

2. delete these files:

Users (you) Library/Preferences/com.canon.Digital Photo Professional.plist

Users (you) Library/Preferences/com.canon.Digital Photo Professional Batch.plist

Then try to reinstall again.

[InstaMarv · Accepted solution]

I created a new user account on my iMac and was able to get the install done. Thank you for your help!