Unable to Connect Canon R5 Mk II to EOS Utility 3.19 on Mac

[jonathonisola]

When I am trying to connect my Canon R5 Mk II to the EOS Utility 3.19 for Mac using Mac OS 15.6.1 I get the following error:  Communication with the camera via USB cannot be established.
Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again.  I cannot resolve this.  Any ideas? 

[jrhoffman75]

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@jonathonisola wrote:

When I am trying to connect my Canon R5 Mk II to the EOS Utility 3.19 for Mac using Mac OS 15.6.1 I get the following error:  Communication with the camera via USB cannot be established.
Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again.  I cannot resolve this.  Any ideas? 

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Do you have any apps that would try to download images, like DropBox?

Is Wi-Fi switched off on the camera?

If all you want to do is download images using Apple Image Capture is a better choice.

[jonathonisola]

I am trying to add IPTC which you can only do through the utility. 

[jrhoffman75]

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@jonathonisola wrote:

I am trying to add IPTC which you can only do through the utility. 

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A number of people have problems with that. I do not (MacBook Air) so can't help.

If you don't get any responses tonight give Canon support a call tomorrow 1-800-OK-CANON.