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Trouble Connecting EOS R8 to EOS Utility on a Mac

tjdowling
Contributor

I am having issues connecting my R8 to my Mac via the EOS Utility. I have the latest software and have gone through the user manual. The message I keep getting is:

"Communication with the camera via USB cannot be established.
Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again."

I am unaware of any apps that I have that would be trying to communicate with my camera in the background. Anyone know what's going on? Thanks in advance.

1 ACCEPTED SOLUTION

jrhoffman75
Legend
Legend

@tjdowling wrote:

I am having issues connecting my R8 to my Mac via the EOS Utility. I have the latest software and have gone through the user manual. The message I keep getting is:

"Communication with the camera via USB cannot be established.
Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again."

I am unaware of any apps that I have that would be trying to communicate with my camera in the background. Anyone know what's going on? Thanks in advance.


It is a problem that seems to have developed with the 13.4.1 update to Ventura.

I was able to sync my 1D X MkIII prior to that update and now I get that error.

If you are only looking to download images you could get a card reader. If you are wanting the tethering features then we have to wait for Apple to fix the problem.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

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73 REPLIES 73

The problem here is Lightroom cannot make folders “YYYY_MM_DD”. I have this format of names since 2005 and I don’t want to change it. The second problem is Lightroom does not allow to create custom folder name templates. Is it rocket science to implement?

Why you need to bother with the format "YYYY_MM_DD"? Just download first and then rename the folder with whatever format you want. I use DD-MM-YYYY format in LR. You can rename the folder inside Lightroom as well. 

Why? Because I'd like to spend as less effort as possible.

Thank you, this would be a great solution if I didn't need live view. I take photos of the jewelry I make so I need to have the larger view while taking the photos.

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