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New Canon T7 Rebel Firmware is not a valid number + auto focus does not appear to work

Huntn71
Apprentice

Just purchased this camera online. It does not seem to auto focus when Autofocus is selected.  I've not used other than my phone for 15 years, so there could be user error. I've put it in Av Mode, verified the lense is set to 'Af', this is a 18-55mm lens and when I hold down the shutter button half way, I see no focus happening at all. Should the end of this lens be moving when if focuses?

I found a troubleshooting article online. It says to among other things, update the firmware it needed. I checked and it looks like the current is v1.2.1, however when I check the camera, it says it has 1.3.0 installed. Could that be right?? An online search that came back from an AI source suggested this could be a glitch. Ok, so I downloaded v1.2.1 put it on an SDCard, loaded it into the camera and the freaking update program does not offer any option to roll the firmware back. It just says, the version on the card is older and will stick to the current version. 

I did find some supposed ways to roll back the firmware, but it involved 3rd party software, or trying to fool the cameraOS. I opted out of that for now. So customer support is closed till Monday. Any possible hope getting an answer here would be appreciated. 

11 REPLIES 11

shadowsports
Legend
Legend

Sounds like this is a 2000D

The OP hasn't disclosed his location.  If he's US based, it sounds like he got a grey market product.

~Rick
Bay Area - CA


~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

stevet1
Authority
Authority

Huntn71,

If it ain't broke, don't fix it. 😁

Steve Thomas

 

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