Neither EOS Utility 2 or 3 are working on Macos 15.1 Sequoia. HELP!!!!!

[kerrylaw3903]

Neither EOS Utility 2 or 3 are working on MacOS 15.1 Sequoia.  Why can they not fix this?     CANON, you here us???  NOT Apples fault.

[Waddizzle]

Apple released 15.1 updates to fix the bugs.  Apple released 15.2 a week ago.  It, too, seems to have bugs.  Good luck.

[jrhoffman75]

I don't  use EOSU2, but EOSU3 and Sequoia 15.2 works for me.

 

 

[Waddizzle]

Thanks.

Do you suggest completely removing the Canon apps, and then reinstalling them after the OS updates are completed?

[jrhoffman75]

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@Waddizzle wrote:

Thanks.

Do you suggest completely removing the Canon apps, and then reinstalling them after the OS updates are completed?

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Hi.

I didn't do any uninstalls. But some folks report that that works when they have issues. It's a step that never results in problems.

I installed download from the macOS 14 page; the software is not listed on the macOS 15 page. There is some strangeness on the page. The .41 version is listed as a later date than the .5 version (which would normally considered to be newer).

When I download and installed the .5 version the installer reported that EOSU3 was already installed and when I checked it was still the .41 version.

[Waddizzle]

Thanks!

I have heard that it is a best practice when you upgrade apps to make certain that all previous versions are removed.  Otherwise, the versions pile up on top of each other until none of them work. 

[kerrylaw3903]

Now running 15.2 on an M1 if that matters.   

The installer quits at about 25% through...

tried  "EU-Installset-M3.18.5.13", "EU-Installset-M3.18.41.0",  "EU-Installset-M2.14.31.12c"

All fail to install.

[jrhoffman75]

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@kerrylaw3903 wrote:

Now running 15.2 on an M1 if that matters.   

The installer quits at about 25% through...

tried  "EU-Installset-M3.18.5.13", "EU-Installset-M3.18.41.0",  "EU-Installset-M2.14.31.12c"

All fail to install.

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Try using an app uninstaller like CCleaner. I don’t think EOSU2 will work; it installs for me but doesn’t execute. The .41 software is the one to try. Something strange with the .5 software. It has an earlier date than .41 and when I try to install it states already installed (I have the .41 version).

[kerrylaw3903]

Thanks.  Will try something like CCleaner...  that is for PC and i'm a mac user...   thanks anyway.

[jrhoffman75]

There is a Mac version of CCleaner.