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Installing EOS Utility on Mac to download images to computer

dougstroud
Apprentice

After downloading and installing EOS Utility: EU3.15.0 and running the installer eum3.15.0-installer.app, I don't see any installed application or indication of what to do next. Anyone able to advise what to do next?

1 ACCEPTED SOLUTION

dougstroud
Apprentice

Solution: Created a new administrator admin account and installed the EOS Utility there. The installation ran and installed properly. I then checked my regular account which it installed and was located in the Applications folder. It ran properly. So it was an issue specific to my main admin account.

Thanks to everyone for offering assistance along the way.

View solution in original post

15 REPLIES 15

Waddizzle
Legend

What Mac OS are you running?  Which cpu is in the Mac?   

Did you verify that you downloaded and installed the correct version of the Canon apps?

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"The right mouse button is your friend."

dougstroud
Apprentice

Thanks for your help.

Os is 12.3.1, CPU is 4.2ghz i7

Regarding correct version- I did download the Mac version


@dougstroud wrote:

Thanks for your help.

Os is 12.3.1, CPU is 4.2ghz i7

Regarding correct version- I did download the Mac version


There is a little more to it than downloading “the Mac version”.  There are different versions for each version of the OS.  Your OS may not be supported for your camera.  For example, the 90D does not support 12.3.1.

Which camera are you using?

4D2E81C4-71DE-4341-BDB7-9BDCC2B35891.jpeg

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"The right mouse button is your friend."

Hi Waddizzle.  Not sure what you are saying. All the pertinent software for the 90D is available for macOS Monterey. 
3D2983ED-444D-481D-B19D-188B9B61C411.jpeg

Hi dougstroud. Go into your Applications folder, find Canon Utilities. Open it and find EOS Utility. Double click EOSU3. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic


@jrhoffman75 wrote:

Hi Waddizzle.  Not sure what you are saying. All the pertinent software for the 90D is available for macOS Monterey. 


Hi dougstroud. Go into your Applications folder, find Canon Utilities. Open it and find EOS Utility. Double click EOSU3. 


The app did not install for some reason.  Canon support seems to be include 12.0 but not 12.3.1, yet

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"The right mouse button is your friend."

It might be your computer? It’s working fine for me and I have 12.4. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic


@jrhoffman75 wrote:

It might be your computer? It’s working fine for me and I have 12.4. 


It might be the OP’s computer.  I use Windows for photo processing. 

Which OS were you running when you installed it?

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"The right mouse button is your friend."

I ran a test by deleting the installation and redownloading/installing.

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic


@jrhoffman75 wrote:

I ran a test by deleting the installation and redownloading/installing.

 


Might be a quirk associated with 12.3.1.  Maybe upgrading is the solution.

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"The right mouse button is your friend."
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