07-22-2024 04:19 PM
Hi. I connected the image.canon with the adobe lightroom but its not activated because it says it doesnt have the the necessary plan for use the Adobe Lightroom. I have the plan, i am using the adobe lightroom but idk why it doesnt recognize my plan. Its connected but "its not activated" in the Image.Canon. I'm from Brasil.
Maybe its a bug, idk. How can i report this properly to canon?
07-22-2024 04:28 PM
Hello!
Please see the update on the image.canon site here:
https://image.canon/st/en/news.html#news3
and here:
https://image.canon/st/en/photos-lightroom.html#Lightroom
If you've followed those instructions and still have an issue, you should contact support in your country at https://www.canon.com.br/
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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