cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I get DPP 4 to open in El Capitan?

SlickSloan
Apprentice

I have a 5d Mk II and a III, and am running everything through a MacBook Pro.

I updated the OS to El Capitan 10.11.2, and now, suddenly, DPP 4.2.31 will not open.

 

It bounces around in the dock like nobody's business, but will not launch.

The "Force Quit" feature of the OS confirms that DPP is indeed "not responding."

 

I went to find the latest version, and downloaded it.

DPP 4.3.31, and I should be good to go.

 

When I checked the updated version in my applications folder, it still said version 4.2.31

So I deleted the old app, along with all associated files, through an app called AppCleaner.

 

Re-installed DPP.

Still reading as version 4.2.31

 

I can't get version 4.3 loaded to save my life.

Nor can I get what does install to open.

 

Am I alone in this?

Am I missing something obvious?

 

Please help.

 

Thanking you in advance,

SlickSloan

2 REPLIES 2

TCampbell
Elite
Elite

Canon software does not automatically get updated.  You have to manually download newer versions when you update your OS version.

 

Visit the support page for your camera:  https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/dslr/eos-5d-mark-iii

 

In the "Software" section you'll see newer versions of the software that you can download and these are compatible with OS X El Capitan.

 

 

Tim Campbell
5D III, 5D IV, 60Da

Thank you for your response.

But I think if you'll read my initial post closely, you'll see that I did just that recommended course of action.

Several times.

 

The question is not only why DPP 4.2.31 now won't open.

The question is also why a download of DPP 4.3.31 consistently shows up in the Finder as version 4.2.31.

 

Thank you.

Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II