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G7X MKIII and Webcam Utility--USB not working

rboguiren1
New Contributor

Hello

I have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C.

 

The webcam utility software shows that a camera is not connected. Wifi and Bluetooth are disabled.

I have tried connecting the camera to the main USB inputs found on the computer along with the extension dock--still no luck. 

 

Any ideas what I can do?

4 REPLIES 4

Waddizzle
VIP

@rboguiren1 wrote:

Hello

I have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C.

 

The webcam utility software shows that a camera is not connected. Wifi and Bluetooth are disabled.

I have tried connecting the camera to the main USB inputs found on the computer along with the extension dock--still no luck. 

 

Any ideas what I can do?


Try a different cable.  Also, make sure that any other Canon software that talks to the camera is not running.  Only one app can talk to the camera at a time.

------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."

I tried different cables and turned off all programs--still no luck.

"I have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C."

 

Any changes to the computer, like an OS update?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Nope, no updates and running OSX Mojave and Catalina

Still no luck with USB C connection