Eos utility doesn't work using windows 10 64 bits computer

[alexis194]

So basically doesn't work, when I connect the camera right away show in the camera screen the logo of a computer, and when I go to the PC, doesn't show me anything of the Eos utility to work but I can see the card in my PC. Thing is I need to remoted. I downgrade Eos utility, upgrade. Deleted update for windows and update again, update bios. No luck. Settings in the camera of wifi and Bluetooth are off. Using windows 10 64 bits

I used utility 3 directly and didn't work. Many ports and cable and still the same, it's not the camera cause I can used in another computer, but my personal no. I'm using canon r5 with the Propper utility from the website

Even I formatted the card and restore camera, no luck

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[Waddizzle]

Let’s begin with telling us which camera you have.  What brand of computer to you have and which Operating System are you running?

Make sure that you have Bluetooth and Wi-Fi functions disabled.  Use the supplied cable.  Do not use any USB port adapters.

The motherboard firmware in some computer brands need for you to manually start the EOS Utility 3 the first time you use it.  Think of it as a jump start.

If the OS detects your camera after turn it on and asks you what action should it take, then select “Take No Action.”

[alexis194]

I have tried always utility 3. Asus is the brand of the tower. Used 3 diferents cables usb c to a and c to c. None work. Also update the form of the camera. 3 days ago was working fine. Canon r5.

[Anonymous]

It might be worth trying all the USB ports on the computer. Sometimes a different port works.

[alexis194]

I've tried every single port

[Anonymous]

Try launching the EOS Utility 3.exe Windows File Explorer and see if that helps.

 

 

[Anonymous]

Can you post a screenshot of the logo of a computer that you see when connecting the camera? There are 2 different screens that appear when connecting using the EOS Utility. I assume you don't see the screen that shows only the camera back.

The first screen shows a computer and a laptop and is displayed by EOS Utility.exe. The second screen shows the back of a camera and is displayed by EOS Utility 3.exe. Are you seeing only the first or is the second screen displayed after a delay?

[shadowsports]

Greetings,

The behavior being described is not something I've seen before.  I don't recall any of my cameras displaying a computer logo when connected to a PC, W10 , W11 or MAC.  They mount as a mass storage device (Windows Explorer) or external drive (MAC).  I've been using card readers for years now.  I am familiar with the connection's menu on the camera, but haven't had a need to use it in a long while.  

@Alexis194,

Connect the USB-C cable to your camera.  Turn it on.  Now plug the other side into a USB/USB-C port on the computer.  Does the camera mount and appear in Windows Explorer?

If you don't hear a detection sound and it doesn't appear, open Device Manager.  Do you have any entries there with a yellow triangle or red exclamation ! marks?

You're not connecting to any hubs or adapters, correct? 

How many disks do you have installed?  Does windows have a drive letter available to assign to the camera?

What about System Restore?  You said everything worked 3 days ago.  Try restoring to a point in time when things worked.  

Once the camera mounts successfully in Windows Explorer, the EOS Utility should also work.  

[Waddizzle]

“ I downgrade Eos utility, upgrade. Deleted update for windows and update again, update bios. No luck. “

None of that sounds good, to me.  Are you running an Asus off-the-shelf computer or a desktop built from an Asus motherboard?