08-12-2023 07:42 PM - edited 08-13-2023 12:14 AM
So basically doesn't work, when I connect the camera right away show in the camera screen the logo of a computer, and when I go to the PC, doesn't show me anything of the Eos utility to work but I can see the card in my PC. Thing is I need to remoted. I downgrade Eos utility, upgrade. Deleted update for windows and update again, update bios. No luck. Settings in the camera of wifi and Bluetooth are off. Using windows 10 64 bits
I used utility 3 directly and didn't work. Many ports and cable and still the same, it's not the camera cause I can used in another computer, but my personal no. I'm using canon r5 with the Propper utility from the website
Even I formatted the card and restore camera, no luck
08-12-2023 07:46 PM
Hi!
To have a better understanding of your issue, please let everyone know the operating system on your computer.
If this is a time-sensitive matter, please check out your other support options here.
Thanks!
08-12-2023 07:50 PM
Let’s begin with telling us which camera you have. What brand of computer to you have and which Operating System are you running?
Make sure that you have Bluetooth and Wi-Fi functions disabled. Use the supplied cable. Do not use any USB port adapters.
The motherboard firmware in some computer brands need for you to manually start the EOS Utility 3 the first time you use it. Think of it as a jump start.
If the OS detects your camera after turn it on and asks you what action should it take, then select “Take No Action.”
08-12-2023 07:54 PM
I have tried always utility 3. Asus is the brand of the tower. Used 3 diferents cables usb c to a and c to c. None work. Also update the form of the camera. 3 days ago was working fine. Canon r5.
08-12-2023 08:27 PM
It might be worth trying all the USB ports on the computer. Sometimes a different port works.
08-12-2023 08:28 PM
I've tried every single port
08-12-2023 08:38 PM - edited 08-12-2023 09:12 PM
Try launching the EOS Utility 3.exe Windows File Explorer and see if that helps.
08-12-2023 09:40 PM
Can you post a screenshot of the logo of a computer that you see when connecting the camera? There are 2 different screens that appear when connecting using the EOS Utility. I assume you don't see the screen that shows only the camera back.
The first screen shows a computer and a laptop and is displayed by EOS Utility.exe. The second screen shows the back of a camera and is displayed by EOS Utility 3.exe. Are you seeing only the first or is the second screen displayed after a delay?
08-12-2023 09:43 PM
Greetings,
The behavior being described is not something I've seen before. I don't recall any of my cameras displaying a computer logo when connected to a PC, W10 , W11 or MAC. They mount as a mass storage device (Windows Explorer) or external drive (MAC). I've been using card readers for years now. I am familiar with the connection's menu on the camera, but haven't had a need to use it in a long while.
@Alexis194,
Connect the USB-C cable to your camera. Turn it on. Now plug the other side into a USB/USB-C port on the computer. Does the camera mount and appear in Windows Explorer?
If you don't hear a detection sound and it doesn't appear, open Device Manager. Do you have any entries there with a yellow triangle or red exclamation ! marks?
You're not connecting to any hubs or adapters, correct?
How many disks do you have installed? Does windows have a drive letter available to assign to the camera?
What about System Restore? You said everything worked 3 days ago. Try restoring to a point in time when things worked.
Once the camera mounts successfully in Windows Explorer, the EOS Utility should also work.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
08-13-2023 12:11 AM
“ I downgrade Eos utility, upgrade. Deleted update for windows and update again, update bios. No luck. “
None of that sounds good, to me. Are you running an Asus off-the-shelf computer or a desktop built from an Asus motherboard?
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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