I have just installed the eos utility on my new MacBook Air (Ventura 13.5.1). I managed to install it, however when I open the program everything is grey and I can't click on anything. Camera is connected through WiFi but an error message pops up saying can't connect to server. Are any updates available for Ventura? Any suggestions please?
I found this to be some kind of timing issue. If I flip the camera off then back on repeatedly the EOS Utility 3 sees the camera at some point, usually about 4 attempts. Also, I've upgraded from Ventura to Sonoma.
Updated to Ventura and now the EOS utility (which worked before) no longer works properly. T7 connect by usb. The livestream utility shows the camera but it is not recognized anywhere else on the computer.
I've been struggling with this issue as well - also using Venture and even after updating to the latest Utility version. What helped me (after actually reading the user manual haha) was realising that I still had Bridge open. According to the user manual, any other programme potentially trying to read the camera at the same time as Utility, blocks Utility from reading the camera. So I closed Bridge, made sure all my other camera programmes are closed as well, then reopened Utility, and voilá, all sorted. Maybe check that all other programmes that could interfere are closed?
