10-13-2014 05:18 PM
I have a EOS 7d and a Rebel XSI for several years.
I have had EOS Utility set up to put
the DR_ prefix on files from the rebel and 7D_ prefix on that camera.
This was done in the preferences Fine Name tab.
Worked like a charm for several years.
Now it does not work, when I plug in the 7D after
having downloaded frm the Rebel, the 7D_ rather thad DR_ prefix
shows up in the name in the File Name tab.
This is true even though the top of the main page says
E)S Utility - EOS 7D
That is, it recognized the camera to be the 7D
but shill has the Rebel preference values.
Am I doing something wrong, or has something changed?
10-15-2014 07:58 PM
This would be considered unusual, but it is something that we can help you get to the bottom of. To determine what may have caused this, we need a little more information. Namely, what is the operating system version of EOS Utility that you are using? Also, by any chance are both cameras connected at the same time when this happens?
This will help us or the community as a whole, pinpoint the cause of this issue.
10-15-2014 10:09 PM
It is a new high end Dell computer with Windows 7 and EOS Utility 2 Version 126.96.36.199
The utility was downloaded within the last couple of days.
I have only one cord attached to the computer, and always was careful to have
only one camera at a time.
The actual camera is always indicated at the top of the main EOS Utility window,
so the program has correctly identified the camera. (This is why it seems so
strange to have the options of the last camera attached.)
This is probably something simple and obvious, but I am a bit frustrted.
10-15-2014 10:28 PM
This screen shot demonstrates the problem:
Notice the Rebel XSi is indicated at the top, but the
7D_ prefix for the 7D is shown.
Also notice that the Preferences box is visually
Something really strange going on.
10-21-2014 09:41 AM
On your desktop, right-click and select [Personalize]. Click on [Display], then look at what the size is set to. Is it set to [Larger 150%] or [Smaller 100%]? Please make sure it is set to [Smaller 100%].
Also, since the settings seem to be reversed, connect one camera and adjust the settings to where they need to be. Then, confirm the settings, close EOS Utility and disconnect the camera in that order. Do the same for the other camera. Are the settings still reversed?
If this is a time sensitive-matter, additional support options are available at Contact Us.
10-21-2014 01:38 PM
I have a 2560 x 1440 monitor.
One of the main reasons is processing photos from my Canon cameras.
I need to set the value to 150 percent to make the typical program readable.
You need to fix your program.
This is not urgent, I will try the process you mention to see how it works.
Thank you for your help.
10-21-2014 01:51 PM
10-22-2014 08:03 AM
Our software was only designed to be used with the size set to the default of 100%. It may not be displayed or work properly when set to 150%. If you change it to 100% and restart your system, is the problem still there?
10-22-2014 09:49 AM
10-25-2014 07:59 AM
The problem also occurs in Epson Scan, the second digit of the preview number is not in view.
You can live with all of this, that is adapt to things that do not work quite right.
But the real issue is Canon committment to quality.
Instead of just pretending problems away, you should be sending me a check as a
reward for discovering and reporting serious problems, as many serious software
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
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