EOS utility failure to connect on Widows 11

[Boiledwheat]

Just bought a new laptop for tethered shooting. All freshly updated, I installed the EOS utility software for the 5D Mark 4, windows 10 (which is what the laptop originally had installed). The installation was fine but when I connected my camera, I kept getting the title pop up for EOS utility and it would load for ages and then eventually close with a “failure to connect” message. So I uninstalled, restarted, reinstalled, same result. Uninstalled again.

I updated Windows 11 to see if that would make a difference, restarted, downloaded the EOS utility software for Windows 11, restarted, same result. Anyone have any ideas?

[Boiledwheat]

That did it! According to some older threads, the original firmware doesn't get along with Ryzen processors. Firmware 1.3.3 fixed it. Thanks! 

[YourLettings]

Hi,  thanks for  this.  I also have Windows 11.  From the  dropdown on  Canon website for the EOS Utility, what did you  choose your system to be? Windows  10  x64 ?  I am  guessing thats the closest to Windows 11. Just my  guess.  Attached a  screenshot . 

[jrhoffman75]

Canon USA site lists 3.15.0 under the W11dropdown, so you should be OK downloading that. 

[YourLettings]

Hi thanks,  I  have  tried  finding this , but  couldnt. Can  you please give me a link? Thank you

[jrhoffman75]

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-dslr/eos-m50-mark-...

[YourLettings]

Thank you  so much,  your a  legend 🙂