EOS utility crashes after downloading first picture over wifi

[telathin]

Hi, 

I am new to cameras and photography and recently picked up a Canon 6D mk II.  I am trying to download my first pictures, so downloaded the most recent EOS utility from the canon website.  I also ran the updater just in case to make sure I had the latest version.  I could not find the original USB cable so picked up a spare that was lying around, but was unable to connect.  No problem, I thought, I'll try the wifi.  I managed to connect via wifi from a laptop computer, and it auto-started the EOS utility (3 I believe).  I coud see all the photos, but when I tried to bulk downlaod them, the program crashed after downloading the first.  I restarted the utility and tried to download again, but it keeps saying the camera is "busy".  I tried the auto download, and then downloading a single photo at a time, and the behaviour was repeated each time.   Any suggestions?

Thanks in advance,

Dan

[Waddizzle]

I suggest that you try a different cable.  Make sure that it is a USB data cable, not just a charging cable.  A better idea is use a USB card reader.  Perhaps the best idea is to use the SD Card reader built into most PC sold lately.

[telathin]

Thanks, you are right, maybe the old way is best. I will also try wifi download  on my phone and see if that works. 

[Waddizzle]

Wi-Fi is the slowest transfer method of them all.  You may need to delete and then re-install the software.