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EOS Webcam utility no usb problem

JapanFreak
Contributor

Hi i hope you can help me because i'm trying to fix this issue for over 2 h with no success 

 

eos error.png

 

so i tryed turining off wifi  and bluetooth 

5 different cablems 

closing eos utilty (the one for downloading phtos)

the wierd thing is i can use remote shooting from normal eos utilty but when i try to add to obs the eos webcamutilty i get the error you see

Thanks in advance 

1 ACCEPTED SOLUTION


@JapanFreak wrote:

EOS regular utilty works 

i can download via wifi my pictures 

eos remote shooting works too 

i never tryed to get my photos from the camera via cable i dont know how 


That last sentence completely contradicts everything that comes before it.  

 

Again, what is the camera model you are trying to use?  I strongly suspect that your camera is NOT supported.  Please post the model number of the camera.  Until then, good luck.  There is no way to help you without knowing the camera model.

 

----------------------------------------------

Which camera model are you using?  Knowing which camera is crucial to helping you resolve your issue.

 

Does the regular EOS Utility work properly?  

 

Are you able to download images to via USB to a computer?  

 

Are you able to use the reglar EOS Utility in a Remote Shooting Mode?

---------------------------------------------

 

If you are in urgent need, then I suggest that you contact Canon directly.

--------------------------------------------------------
"The right mouse button is your friend."

View solution in original post

11 REPLIES 11

Waddizzle
Legend

@JapanFreak wrote:

Hi i hope you can help me because i'm trying to fix this issue for over 2 h with no success 

 

eos error.png

 

so i tryed turining off wifi  and bluetooth 

5 different cablems 

closing eos utilty (the one for downloading phtos)

the wierd thing is i can use remote shooting from normal eos utilty but when i try to add to obs the eos webcamutilty i get the error you see

Thanks in advance 


With a Windows 10 PC, you have to shutdown down EOS Utility Service.  Make sure hardware is Intel based, because many people seem experience trouble with the USB ports on AMD based machines.

 

If you have a MAC, I don'T know what to tell you.  What would have worked last week would likely not work this week.

--------------------------------------------------------
"The right mouse button is your friend."

Mark35mmF2
Product Expert
Product Expert

Hi there,

 

What camera and operating system are you using with the EOS Webcam Utility?

Im begining to think that this softwere is a scam...

Windows 10 64 bits tryed on 2 different pcs

 

There are a couple common things to check which can cause the utility not to work on Windows 10. The first thing to check is that your camera is set to movie mode and your exposure is set before you plug the USB cable into the camera and computer and that Windows identifies the new USB connection with a notification once attached. The notification pops up by wehere your computer screen tells the time. As long as that is done the next step is to verify that EOS Utility 3 is not running either on screen or in the background by checking the system tray on the bottom right corner of your computer screen for the EOS Utility icon. Since EOS Utility and EOS Webcam Utility Beta both communicate with the camera via USB the EOS Webcam Utility Beta will not receive the signal if it is being diverted to the EOS Utility. Once these are done you should see the EOS Webcam Utility as a webcam option in your compatible stremaing or webconferencing software, the Webcam Utility itself is not a standalone program.

On the secound pc i tryed i dindnt istall EOS Utility 3 ONLY EOS Webcam Uitlity and still didnt  work 

the wifi was also turned off 

and as for the mode the camera is in when i plug the cable is this the right one?20210709_173317.jpg


@JapanFreak wrote:

On the secound pc i tryed i dindnt istall EOS Utility 3 ONLY EOS Webcam Uitlity and still didnt  work 

the wifi was also turned off 

and as for the mode the camera is in when i plug the cable is this the right one?20210709_173317.jpg


Which camera model are you using?  Knowing which camera is crucial to helping you resolve your issue.

 

Does the regular EOS Utility work properly?  

 

Are you able to download images to via USB to a computer?  

 

Are you able to use the reglar EOS Utility in a Remote Shooting Mode?

--------------------------------------------------------
"The right mouse button is your friend."

EOS regular utilty works 

i can download via wifi my pictures 

eos remote shooting works too 

i never tryed to get my photos from the camera via cable i dont know how 


@JapanFreak wrote:

EOS regular utilty works 

i can download via wifi my pictures 

eos remote shooting works too 

i never tryed to get my photos from the camera via cable i dont know how 


That last sentence completely contradicts everything that comes before it.  

 

Again, what is the camera model you are trying to use?  I strongly suspect that your camera is NOT supported.  Please post the model number of the camera.  Until then, good luck.  There is no way to help you without knowing the camera model.

 

----------------------------------------------

Which camera model are you using?  Knowing which camera is crucial to helping you resolve your issue.

 

Does the regular EOS Utility work properly?  

 

Are you able to download images to via USB to a computer?  

 

Are you able to use the reglar EOS Utility in a Remote Shooting Mode?

---------------------------------------------

 

If you are in urgent need, then I suggest that you contact Canon directly.

--------------------------------------------------------
"The right mouse button is your friend."

The model is EOS M200

the normal utilty works (i download the phtotos wia wifi with the eos utilty )

And YES the EOS  utilty works in shooting mode

 

even to the cabe connected to the pc i only get an connect va wifi 

eosutiity.png

is it possible that the usb on a brand new camera is broken??

the only thing that changes when the camera is connected to the pc its it says busy when i  try to enter menu 

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