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EOS Webcam Utility Not Working

Roboroy
Apprentice

Hey,

So I installed the software in December of 2020 for my Canon Rebel T6s and had to no problem with it until a month ago when I had a Zoom call and only the logo appeared. 

I uninstalled my webcam utility including the driver on device manager. Now whenever I try to reinstall it isn’t showing up on any application that uses a camera. I checked the device driver and it has no camera driver. 

When I plug in my camera now the device manager says “unrecognized Canon Digital Camera”. 

Please help if you have some knowledge on this issue. 

4 REPLIES 4

shadowsports
Elite

Greetings,

Maybe a driver or recent update has caused an issue?  

Use System Restore and return to a date / point in time when the Utility was working.  

 

Example is below:

SR.png

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Hello,

I do not have a restore point on my system so I will not be able to do system restore sadly. I just enabled it for the future. Would you happen to know any solutions?

 

Best,
Blake

Jarmin69
Contributor

You can try this :

Compatible Applications

  1. Install EOS Webcam Utility.
  2. Select either Windows or macOS* version when downloading.
  3. Prepare Your Camera.
  4. Turn on your camera.
  5. Connecting Your Camera.
  6. Locate the USB port on your camera.
  7. Selecting Your Camera.
  8. Go to your desired conferencing or streaming application.
  9. My PepsiCo Login
  10. Ready to Go!

Hello,

I have tried to do a clean install of EOS Webcam Utility and my camera is coming up as an unrecognized “Canon Digital Camera” under device manager. When I tried to update driver it said something along the lines of “unable to update MTP USB driver”. 

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