Hello, I have a problem with EOS Webcam Utility on my PC. It only displays the EOS Webcam Utility logo. I have tried reinstalling it multiple times, but it still remains like that. The operating system I'm using is Windows 10. Is there anyone who can help me because it works on other devices when I try it?
Do not use a USB port expander. There are known issues associated with USB ports on many of the AMD motherboards. Make sure that your motherboard has the latest firmware. If you built your PC platform yourself, then I will not be able to assist you any further.
Make sure that the EOS Utility is not running when using the EOS Webcam Utility. Check the taskbar to see if it is running, and close it. What camera are you using and how are you connecting to the computer (Wi-Fi or USB cable)?
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.