EOS VR Utility will not activate.

[BBox_Dan]

I'm running on a Mac Studio, M1 Max Version, on Ventura.

I've purchased both the EOS VR Utility, and the Premier Plugin.

Every time I use the Utility app, I have to go through the same validation process to check my subscription. 

I get the confirmation -

"Functions are enabled. Restart the application."

I still cannot export a clip over 2 minutes.

I've tried restarting the VR Utility, I've tried restarting the CSA Tool, I've not restarted a thing and left the CSA tool confirmation window open. Nothing seems to stick.

Still the app makes me go through the sign in process every time, and still no export over 2 minutes. 

Any suggestions?

Thanks,
Dan

[John_Q]

Hello sacramentojoe,

For info on what to do after shooting, check out the VR Utility Instruction Manual at https://cam.start.canon/en/S009/manual/html/index.html

For info on using with Adobe Premier Pro, check out the EOS VR Plugin for Adobe Premiere Pro Instruction Manual at https://cam.start.canon/en/S010/manual/html/index.html

You can also call our phone support team for further assistance. Phone support is available Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET. They can be reached at 1-800-652-2666 if you would like to give them a call. 

[chantus]

Same nightmare here. Macbook Pro M1 Sonoma. Safari does not even open for licensing, so I went to chrome, but I cannot get the software to work. Both Eos VR Utility and Premiere Pro Plugin appear as active plans and purchased, but they don't license the apps. 

[jamesching0915]

I have the same problem

[jamesching0915]

Still not workin