05-04-2023 01:44 PM
When I try to install the EOS utility 3.16.12 the program won't go past the Extracting Files window. It flashes in my program bar below and goes away. Is there a solution to this? I'd like to tether my Rebel t7i to my mac.
Thanks,
Chris
05-07-2023 12:59 AM
Hi,
When the files are extracted you should see a new icon appear on your Mac desktop, this new selection will contain the installer for EOS Utility.
05-08-2023 10:08 AM
Yeah, and after opening the installer, the program never shows up.
05-08-2023 11:15 AM
Did you double click the icon that looks like an opened box?
05-08-2023 11:17 AM
Yep. It does the extraction and then flashes an icon in my dock that disappears immediately.
05-08-2023 11:19 AM - edited 05-08-2023 11:44 AM
Is there an earlier version of EOSU on your computer?
If you go to System Settings->Privacy & Security is there a permission asking to be approved? Should be perhaps Universal Installer.
05-08-2023 06:00 PM
I spent some time with Apple Tech Support and they patiently went through the Privacy & Security settings with me but that did nothing to permit the full extraction The only way it was solved was by logging off my account and logging onto a different account (same name) and voila the software successfully loaded. I haven't gone through the security settings of these two accounts but they're both administrator accounts.
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