Showing results for 
Show  only  | Search instead for 
Did you mean: 

EOS Utility hidden videos on macOS



I have been breaking my head since last wekeend as EOS Utility is not working properly on Ventura MACOS, But all begun because my videos were "missing" on my external disk where I download images/videos from my camera.

Turns out videos are being downloaded but they are stored as "hidden files" on my external disk, I have to press a few keys each time I want to "reveal" those files. Only videos are hidden, JPEG and RAW photos show normally.

Does someone know why is this happening and how can it be solved?

Google shows me completely unrelated info when searching for hidden files on macos.

Help would be greatly apreciated.


Don't know why I didn't think of this yesterday, but to unhide all files with the same extension at once, do the following:

  • Launch the Terminal application
  • At the prompt, enter in the following (but don't yet press Return/Enter)  Note that <space> won't be typed in literally, ensure you have a single space after "nohidden":
    • chflags nohidden<space>
  • In Finder, locate the folder that contains your hidden videos.  Click once to select it, then drag and drop that folder onto Terminal.  This will append the path to your command.  But, don't yet press Return/Enter.
  • Press the "delete" key once.  This is to remove the trailing space that was put there after dropping the folder.
  • Now enter in the following and press Return/Enter:
    • /*.MP4

Or, enter in /*.MOV

i.e. whatever your video file extensions are.

Example full command (I have a "Canon" folder on my external "Scratch" volume):

chflags nohidden /Volumes/Scratch/Canon/*.MP4


Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers

View solution in original post


Wow - thank u so much, spent all day yesterday wondering why files were not available on SSD but this resolved - can’t believe Canon has not fixed this utility bug yet!

click here to view the gallery