12-18-2023 07:03 PM - last edited on 12-19-2023 08:44 AM by Danny
I just purchased a new Canon R5.
I still have my 5D Mark III. I use Canon EOS Utility 2 to download photos from my 5D onto my Dell Computer.
Can I use this same EOS Utility 2 to download photos onto my computer? If so, how? I plug the R5 camera into the computer and it says it doesn't recognize my camera?
Do I need to download a different EOS Utility?
Any help with getting me started here would be appreciated.
Thanks
mikethepike
12-18-2023 08:14 PM
You need EOSU3 for the R5.
Download from the Canon support site:
Canon Support for EOS R5 | Canon U.S.A., Inc.
12-18-2023 08:14 PM
eos utility 3 works with my r5
02-23-2024 04:04 PM
I am not able to get it to work with my older 5D mark 2
02-25-2024 05:22 PM
Hi McFall,
The EOS 5D Mark II uses EOS Utility 2. That is the only version of the software that would recognize your camera, so EOS Utility 3 will not work for your model. We no longer update EOS Utility 2, so it will not run correctly on current Windows and Mac operating systems.
For your camera we would recommend using a USB memory card reader to import photos to your computer. On a Windows computer you could use File Explorer to import the photos and on a Mac computer you could use Image Capture. Those two programs are built into your computer. If you need assistance with either File Explorer or Image Capture we would recommend contacting the maker of your operating system.
02-25-2024 06:23 PM - edited 02-25-2024 06:27 PM
I don’t believe this is totally correct Hazel. I have posted how to download and install EOSU2 via earlier (3.13 vintage) EOSU3 installers and have it running on an M2 MacBook Air macOS 14.3.2.
I don't have an earlier cameras I can't confirm connection, but the software does startup.
02-26-2024 06:15 PM
Right. EU 2 does too work on Windows including Windows 11. Mine is updated to version 2.14.20a. It is from 2015.
Easily found at:
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.