cancel
Showing results for 
Search instead for 
Did you mean: 

EOS Utility 3 unable to pair with Canon 5D IV

tmc784
Enthusiast

Hello .

 

Since I update the Canon DPP4 and Utility 3 and then my Canon 5D IV unable to pair with my Windows 10 PC.

I deleted the software, restart my PC and re download but no luck. Now I connected my camera to the PC via USB 3 cable, But the Utility software doesn't recognize my camera.

So frustrated and need help.

Thank you for your time.

 

 

8 REPLIES 8

Waddizzle
Legend

@tmc784 wrote:

Hello .

 

Since I update the Canon DPP4 and Utility 3 and then my Canon 5D IV unable to pair with my Windows 10 PC.

I deleted the software, restart my PC and re download but no luck. Now I connected my camera to the PC via USB 3 cable, But the Utility software doesn't recognize my camera.

So frustrated and need help.

Thank you for your time.

 

 


It sounds like you updated the camera, but it also sounds like you did not.

 

No matter.  The next time you connect the camera via USB, turn it on, and then go into the C:\Programs folder for the Canon Utility and manually start the EOS Utility 3.

--------------------------------------------------------
"The right mouse button is your friend."

The camera has the latest firmware version.

Now the USB wired connection is connected and can open the Utility 3 but cannot to upload the pictures to PC.

Still cannot pair the camera and PC WiFi via router. It had no problem before.


@tmc784 wrote:

The camera has the latest firmware version.

Now the USB wired connection is connected and can open the Utility 3 but cannot to upload the pictures to PC.

Still cannot pair the camera and PC WiFi via router. It had no problem before.


Please, make up your mind.  Are trying to create a USB connection or a Wi-Fi connection?  You have to go into the camera's menus and tell it what type of connection you want to use.  It does not automatically switch on its' own.

--------------------------------------------------------
"The right mouse button is your friend."

tmc784
Enthusiast
Because I can't connect by WiFi after updated, I have no choice to connect by USB cable but unfortunately images can't be upload to PC.

I suggest that you contact Canon Support.  

--------------------------------------------------------
"The right mouse button is your friend."

tmc784
Enthusiast

Hello Every one,

 

First , I have to thank all people who are so enthusiastic to help me out. I solved the EOS Utility Wifi didn't pairing issue. I uninstalled the EOS updated Utility software download from Canon web,  then I installed the original CD software came with my camera and boom it works. I don't want to download update software from the web, maybe it has bugs.


@tmc784 wrote:

Hello Every one,

 

First , I have to thank all people who are so enthustrated to help me out. I solved the EOS Utility Wifi didn't pairing issue. I uninstalled the EOS updated Utility software download from Canon web,  then I installed the original CD software came with my camera and boom it works. I don't want to download update software from the web, maybe it has bugs.


Wait..  is that a word?

 

Or a combination of enthusiastic and frustrated?  ( I Like it)  Ha Ha

 

________________________________________________________________________________________________

 

@tmc784 wrote:

Hello Every one,

 

.....maybe it has bugs.

________________________________________________________________________________________________

 

Does that mean older software doesn't have bugs?

 

He did try to help, and your issue while clear to you was somewhat of a moving target for us.  While we are glad you solved your problem, I think the uninstall and reinstall is what actually solved your issue. 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

LOL...... older software may have bugs, but at least it  solved my issue.

Thanks !

Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM