EOS Utility 3 'connection lost'

[thanser]

Same problem documented elsewhere, using a 5D MK IV on a Dell Laptop, Windows 10, and i just did a restart after installing from ksdw32.9a-installer.exe

EOS Utility loses the camera connection, over and over and over. I'm using a brand new Tether Pro USB cable. 

I've tried shooting tethered after removing the CF card. Same problem.

I've tried disconnecting the power supply to the laptop. Same problem.

I've tried restarting the laptop after installing the EOS software. Same problem.

Once or twice I could get into Digital Photo Professional 4 and begin Remote Shooting, but it loses the connection to the camera after one exposure.

I've used this laptop with an MK III and the previous EOS utility application, no problems.

Any help?  What else can I try?

Thanks!

[thanser]

EOS Utility loses the camera connection, over and over and over. I'm using a brand new Tether Pro USB cable. 

I've tried shooting tethered after removing the CF card. Same problem.

I've tried disconnecting the power supply to the laptop. Same problem.

I've tried restarting the laptop after installing the EOS software. Same problem.

Once or twice I could get into Digital Photo Professional 4 and begin Remote Shooting, but it loses the connection to the camera after one exposure.

I've used this laptop with an MK III and the previous EOS utility application, no problems.

Any help?  What else can I try?

Thanks!

[TinusvV]

I'm using battery power.

[RobinHood]

Oh . . . so much for my theory then 😞

Over to Canon . . .

[Waddizzle]

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@TinusvV wrote:

I am having the same problem using a Canon EOS 90D with the wireless network download function to a desktop running windows 10.

Currently using EOS Utility 3.12.10.7.

It disconnects every 3rd shot.

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Try using Bluetooth, instead of Wi-Fi.

[Ak8341483]

i have a 200d eos canon, and ihave same problem please help me, connect and disconnect my eos 200d device with my pc.

[misael]

im also having that problem, the cable im using is about 40 feet