EOS Utility 3 and MacBook Pro Fan Noise

[darrencoleman]

I use my M50 to record content through EOS Utility 3 (Version 3.13.30 (3.13.30.6) on my Mac (Big Sur 11.4 (20F71)) but the minute I start to do this the fan goes crazy consuming about 90% of the processor (as identified through Activity Monitor).

This renders most recordings useless due to the fan noise.

Is there anything I can do to reduce the fan noise? This seems like an issue with Canon software as no other software causes this issue

[jrhoffman75]

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@darrencoleman wrote:

I recently had a new battery installed in my Mac as this was considered a possible issue but the problem persits. 

I'm afraid I can't get my hands on another M50 - it would be nice to have two 🎅

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Don't know where you live, but perhaps a trip to the Apple tech desk with your camera and computer is warranted. 

[darrencoleman]

The technical ability of in-store Apple staff is woeful. Also, the minute any question becomes related to a non-Apple app / product they have zero interest - at best. You clearly have more faith than me. 

[jrhoffman75]

As a minimum you could plug your camera into one of their computers and see what happens. Right now you have one equation and two unknowns.