10-31-2023 12:07 PM - last edited on 11-01-2023 08:25 AM by Danny
Using a EOS 5D Mark IV camera using a wifi connection
Running OS 13.6.1 Operating System
Running 3.17.2 EOS Utility
When turning the camera on, the EOS Utility software fires up like it's supposed too automatically. The computer recognizes that the camera has been turned on. But when the software starts, all options are grayed out and the software tells me that I must connect a camera to the utility before I can do anything.
I have tried deleting all settings and setting up the camera settings from scratch, this sometimes will allow it to connect, once and then never again.
I have deleted all canon software and reinstalled, this made no difference.
Canon suggested that I try reverting system software to an older software, but this is not an option. Ventura has been out for over a year, any issue should be resolved by now.
I have spoke with Canon and they were able to reproduce the issue on their end 2 months ago, but so far have done nothing to correct the issue.
Has anyone ran into issue and found a work around that will consistently work?
12-06-2023 11:40 PM
right the same issue for MacOS 12.7.1 (Monterey).
I tried to fix in the very same way, tried to use previous versions of EOS Utility – no result.
cable connection works fine.
12-07-2023 07:32 AM
@dan329 wrote:Using a EOS 5D Mark IV camera using a wifi connection
Running OS 13.6.1 Operating System
Running 3.17.2 EOS Utility
When turning the camera on, the EOS Utility software fires up like it's supposed too automatically. The computer recognizes that the camera has been turned on. But when the software starts, all options are grayed out and the software tells me that I must connect a camera to the utility before I can do anything.
I have tried deleting all settings and setting up the camera settings from scratch, this sometimes will allow it to connect, once and then never again.
I have deleted all canon software and reinstalled, this made no difference.
Canon suggested that I try reverting system software to an older software, but this is not an option. Ventura has been out for over a year, any issue should be resolved by now.
I have spoke with Canon and they were able to reproduce the issue on their end 2 months ago, but so far have done nothing to correct the issue.
Has anyone ran into issue and found a work around that will consistently work?
Many folks have been having issues with EOSU and later macOS versions. This is the first report I have seen with a problem with WiFi.
02-01-2024 01:40 AM
Same problem, only when using Wifi. EOS Utility 3 automatically launches as soon as camera connects to Wifi, but everything stays greyed out.
02-01-2024 06:46 AM
Which model camera.
02-01-2024 10:49 AM
EOS R5, firmware 1.9.0
02-01-2024 11:12 AM
Does it work with cable connect?
02-01-2024 12:44 PM
The 5D4 does not even have Wi-Fi.
02-01-2024 01:21 PM
It does.
02-01-2024 11:36 PM - edited 02-01-2024 11:37 PM
Ah, that’s correct. It lacks Bluetooth, which can automate Wi-Fi connections and configurations. My 5Dsr does not have it.
Make sure the camera is set for USB. It cannot switch between USB and wireless on its own.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.