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EOS Utility 3 Settings Grayed Out

Amoviel
Apprentice

I have updated the latest EOS Utility, 3.5.10 on my Mac.  When I plug in my Canon 6D, all 3 items on the main page are highlighted, but when I click on Camera Settings, all the settings are grayed out and I can't click on them.

 

Any ideas?

 

Thanks!

 

Screen Shot EOS Utility Gray Settings

7 REPLIES 7

jrhoffman75
Legend

Is WiFi turned off?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

I am plugging it in directly to my computer with a USB Cable.  Do I need Wi-fi?

No. But if wifi is on USB communication is off. Also, what computer operating system. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Oh okay, yea the Wifi is off.

IMG_0467.PNG

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Turns out it didn't like that it was on the video setting instead of picture setting.  Thanks!

MarcosBR
Apprentice

Hello everyone, it's pretty simple, just make sure the camera is on picture mode NOT video mode, you can even switch with the camera on while plugged into the computer, the menu options should turn white right away! 

 

 

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