EOS Utility 3.18.5.13 installer Crashes After Launch

[Mostly_Birds]

Even a freshly downloaded copy of the latest EOS Utility (EU-Installset-M3.18.5.13.dmg)  crashes shortly after launch. The install fails. The summary crash report generated by Mac OS 14.6 follows. My comments and questions are after the end of the summary.

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Translated Report (Full Report Below)

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Process:               UniversalInstaller [62617]

Path:                  /var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller

Identifier:            UniversalInstaller

Version:               ???

Code Type:             ARM-64 (Native)

Parent Process:        Exited process [62616]

Responsible:           OFICore [62612]

User ID:               501

Date/Time:             2024-08-06 08:55:46.9124 -0600

OS Version:            macOS 14.6 (23G80)

Report Version:        12

Anonymous UUID:        9E77241D-C92D-EAEA-FD94-8261AFE3C161

Time Awake Since Boot: 430000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Codes:       0x0000000000000001, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [62617]

VM Region Info: 0 is not in any region.  Bytes before following region: 4331274240

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      UNUSED SPACE AT START

--->  

      __TEXT                      1022a0000-10230c000    [  432K] r-x/r-x SM=COW  /private/var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread

0   libsystem_platform.dylib             0x195b0f904 _platform_strlen + 4

1   UniversalInstaller                   0x1022d0cdc std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>::basic_string<std::__1::nullptr_t>(char const*) + 36

2   UniversalInstaller                   0x1022c00f0 canonsoft_uix::CServiceLogUtil::WriteSystemInformation() + 628

3   UniversalInstaller                   0x1022a6374 canonsoft_uix::CUIXApplication::ApplicationWillFinishLaunching() + 188

4   UniversalInstaller                   0x1022a4320 -[UIxApplicationDelegator applicationWillFinishLaunching:] + 64

5   CoreFoundation                       0x195bb6144 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148

6   CoreFoundation                       0x195c4a3d8 ___CFXRegistrationPost_block_invoke + 88

7   CoreFoundation                       0x195c4a320 _CFXRegistrationPost + 440

8   CoreFoundation                       0x195b84678 _CFXNotificationPost + 768

9   Foundation                           0x196ca12c4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88

10  AppKit                               0x19941223c -[NSApplication finishLaunching] + 248

11  AppKit                               0x199411f1c -[NSApplication run] + 252

12  AppKit                               0x1993e9240 NSApplicationMain + 880

13  dyld                                 0x195757154 start + 2476

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I'm running a Mac Studio, Mac OS 14.6. 

Earlier versions of EOS Utility, running under Mac OS 14.5 and now 14.6 cannot "see" a connected camera. I have a workaround using Apple's Image Capture, but it's a kludge and tedious, requiring three steps to get meaningfully named photos from the camera to the catalog. When EOS Utility worked, it was a single step.

Does anyone have any better experience, a better workaround or any idea whether Canon is working on the problem?

Thanks.

Jim DeWitt

Frozen Feather Images

[Mostly_Birds]

A good suggestion. I downloaded AppCleaner, installed it and used it to remove my last version of EOS Utility, 3.18.11, I believe. I downloaded a fresh copy of the eum3.18.5-installer. I dragged the installer to my desktop. And it crashed about 20% of the way through installation, as shown by the progress bar, just as before.

Apple's Image Capture is working as a partial replacement, but I miss the additional features of EOS Utility. 

[paul-bklyn]

I am having what I think is the exact same problem. Installer crashes before ever asking for permission. I'm using Mac OS Sequoia, though when I go to Canon's download page for the EOS R, it says an older OS is detected. I choose the correct one. 

I was trying to reinstall this utility because plugging my camera in to my laptop wasn't doing anything and I think the utility is supposed to launch by itself when I connect. I tried also connecting before starting the computer. Maybe I was doing it wrong but it's too late to adjust that because I did have the uninstall program for this utility and it did work, so now I don't have EOS utility and I can't install it.

[esimple]

I've exactly the same problem. Macbook Pro 14" M2 Max with Tahoe 26. I'm not able to install the app because it crashes during the extracting process.

[jrhoffman75]

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@esimple wrote:

I've exactly the same problem. Macbook Pro 14" M2 Max with Tahoe 26. I'm not able to install the app because it crashes during the extracting process.

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I just tried to install latest version 3.16.11 on MacBook Air M2 with Tahoe. Installer executed fine. Returned an Already Installed message since it was installed previously.