EOS Utility 2 displays splash screen then exits

[mkyp]

I'm having problems downloading images from my EOS Rebel T3 via EOS Utility 2.  I've done this numerous times in the past, but now it's not working.

I'm running Windows 10.  I plug in the camera via the USB cable, the EOS Utility Ver 2 splash screen shows up and then exits, no EOS Utility interface window is displayed.  The SD card shows up on the Windows Explorer for My PC and I can see the images on the SD card.

Is there a log file for EOS Utility Ver 2 to see what's the problem? 

Any recommendations on how to debug this problem?

I'm using EOS Utility Version 2.14.

thanx in advance

NOTE: I also have EOS Utility Ver 3 installed for my EOS SL3

[mkyp]

More info... I found this in the Windows Applications Event Log

Fault bucket 1583906640027856807, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: eos utility 2.exe
P2: 2.14.20.0
P3: 54ca0cf0
P4: System.Configuration
P5: 2.0.0.0
P6: 5eeb0113
P7: 27b
P8: 14
P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD931.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD980.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9BD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAE7.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_eos utility 2.ex_82151baccb96b0a56a27b726bb7f716b27bad1_00000000_1be3ac07-9283-4f6c-a890-78013c6c7b74

Analysis symbol:
Rechecking for solution: 0
Report Id: 1be3ac07-9283-4f6c-a890-78013c6c7b74
Report Status: 268435456
Hashed bucket: 9de89da0c35c21e4f5fb2ab27c3e2fa7
Cab Guid: 0