07-12-2025 04:43 PM
When I try to update my firmware I get this message on the lcd: "Update file cannot be found. Please check memory card, reload battery and try again".
I have done these updates before so the procedure is familiar to me. I download the total file from the Canon site which includes the instructions and the firmware file. I review the instructions and format my memory card. Battery fully charged and lens removed. I load the firmware file EOSR6190.FIR to the SD card root directory and I get the above message.
I have switched SD cards, reformatted them, reloaded the firmware file and still the same results.
Please let me know if you have any suggestions.
Thanks.
Solved! Go to Solution.
07-12-2025 08:16 PM
It turns out I have the recent version and was barking up the wrong tree. Thanks for your help.
07-12-2025 04:47 PM - edited 07-12-2025 04:51 PM
Greetings,
Remove one of the cards from the camera and leave the one that has the .FIR file on it. Insert that one into the forward most slot. The one closest to the front of the camera.
Try performing the firmware update again and let us know if that helps.
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
07-12-2025 04:54 PM
Yes, I tried again and get the same results. Also I have verified the camera is reading the number 1 card.
I am at a loss. Any help is appreciated.
07-12-2025 06:50 PM
Greetings,
You are trying to upgrade using the wrong firmware file.
EOS R6 190 is the for R6 markI
You need v1.5.0 for the R6mkII 🙂
Canon Support for EOS R6 Mark II | Canon U.S.A., Inc. https://share.google/Eh6CxYR0MHbaKS9cE
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
07-12-2025 07:45 PM
Is the body seeing the file but you can't get it to update? Where is it failing?
R3 ~ R5 ~ R6 Mk II ~ R50
Lenses: RF Trinity and others
Adobe and Topaz Suite for post processing
Personal Gallery
07-12-2025 08:15 PM
Thank you so much. This was not obvious to me. As it turns out I have the current version and wondered why Canon did not notify me of a new firmware version.
Thanks again!
07-12-2025 08:16 PM
It turns out I have the recent version and was barking up the wrong tree. Thanks for your help.
07-12-2025 08:57 PM
Glad it helped. Also good that Canon doesn't allow you to run an incorrect file for another body. 🙂
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
07/24/2025: New firmware updates are available.
07/23/2025: New firmware updates are available.
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.