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EOS R5 firmware update, can't open folder

BobArcand
Contributor

I am trying to update the firmware on my Canon r5, have downloaded the updated firmware, but cannot open the folder and cannot update my camera.  I am seeing conflicting instructions on how to update. 

10 REPLIES 10

shadowsports
Legend
Legend

Bob,

It sounds like the EOS Utility is trying to automatically download pictures from the card for you.  Kill the EOS Utility.

Now when you connect the card reader, it will show as a removeable disk in Finder.  

Open the card reader so the folder display DISM, and Misc.  Move or copy the the .FIR file to the same directory where they exist.  This is the root or top level. 

You want it to be at the same level, and outside of the DCIM, Misc folders.   

When done, the card will show DISM, Misc and EOSR5170.FIR

~Rick
Bay Area - CA


~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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Announcements

12/18/2025: New firmware updates are available.

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11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

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EOS R5 - Version 2.2.1

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10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

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Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II