EOS R5 Mark II images show wrong colour in Windows photo app

[peterduran]

Hi, I cannot view images from my new R5mk2, with windows photo app, as the colour is totally wrong, is there an update to improve this? Or do I need another app?

[Peter]

Have you tried Faststone image viewer?

[jackleenandrey]

That’s a common issue with newer Canon RAW files—Windows Photo app often struggles with accurate color rendering. I’d recommend using Canon’s free Digital Photo Professional (DPP) software or a RAW editor like Adobe Lightroom, which fully supports the R5 Mark II’s color profiles. These apps will give you much better results and full control over image adjustments.

4o

[jackleenandrey]

Thanks for the clarification! It’s easy to overlook how many moving parts are involved in camera file support. I’ve used Canon’s Digital Photo Professional before, and it’s a solid option while waiting on broader software updates—definitely worth trying if you're running into compatibility issues.